Last Updated: 23rd October 2026

At Smart Research Solutions, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website smartresearchsolutions.in or use our research consultancy, academic training, data analysis, research support and related services.

1. Information We Collect

Depending on how you interact with us, we may collect:
 - Name
 - Email address
 - Telephone/mobile number
 - Institution, organisation or professional affiliation
 - Research/project information
 - Information provided through enquiry or contact forms
 - Information contained in files or datasets voluntarily submitted to us
 - Billing and transaction information
 - Communications between you and us
 - Website usage information, including IP address, browser type and device information
 - Information collected through cookies and analytics technologies
We request that you do not submit unnecessary personal or sensitive information through our website or contact forms.

2. How We Use Your Information

We may use information collected from you to:
 - Respond to enquiries
 - Provide consultancy and training services
 - Understand your research or project requirements
 - Perform agreed data analysis or research-support services
 - Schedule consultations and training sessions
 - Process payments
 - Communicate with you regarding your services
 - Improve our website and services
 - Maintain business and transaction records
 - Prevent fraud, misuse or unauthorised activity
 - Comply with applicable legal and regulatory obligations
We will use personal information only for legitimate and relevant purposes connected with our business and the services requested by you.

2A. Website Accounts, Learning Platforms and Research Communities

Smart Research Solutions provides digital learning, academic engagement and research-community features through its website. Depending on the features you use, additional information may be collected and processed as described below.

Website Registration and Authentication

When you register for an SRS account or sign in using a supported authentication provider, we may process information such as your name, email address, account identifiers and authentication-related information necessary to maintain your account.

Where Google authentication is used, the information received depends on the permissions granted through the authentication process. Your Google account password is not collected by SRS through this sign-in method.

Researcher's Club

Participation in the Researcher's Club may involve information associated with questions, discussions, replies, learning resources, clinic reservations, session registrations and other academic interactions.

Certain contributions may be visible to other authorised members, depending on the feature and its access settings.

SRS Learning Academy

When you enrol in an educational programme, we may maintain records relating to your enrolment, course access, lesson progress, quiz attempts, assessment results and course completion.

Where assignments or academic submissions are enabled, submitted materials and related evaluation records may also be processed for educational assessment and administration.

Access to assessment submissions and evaluations is intended to be restricted to individuals authorised to administer or evaluate the relevant educational activity.

Research Forum and Public Contributions

Information voluntarily submitted through public research discussions, publication comments or related features may be displayed publicly after applicable review or moderation.

Depending on the feature, publicly displayed information may include a contributor's chosen display name, contribution content and publication date.

Users should avoid including private contact information, confidential research materials or unnecessary personal information in publicly accessible contributions.

Research and Academic Submissions

Documents and research materials submitted for consultancy, educational assessment or academic support may contain information about the submitting individual or other persons.

Such information will be processed for relevant educational, evaluative, administrative or agreed research-support purposes, subject to applicable law and any additional arrangements governing the submission.

Service Providers and Platform Operations

These features may rely on third-party services and software, including website hosting, learning management systems, authentication providers, email services and payment providers.

Information may be processed through these systems to the extent necessary for their relevant functions.

SRS does not sell personal information.

Privacy Enquiries

Users may contact info@smartresearchsolutions.in with questions concerning account information, academic submissions, public contributions or applicable privacy rights.

Requests will be considered in accordance with applicable law and relevant administrative, academic and recordkeeping requirements.

3. Research Data and Client Materials

If you provide research datasets, documents, survey information, interview data or other project materials, we will use those materials primarily for the purpose for which they were provided and agreed.

You are responsible for ensuring that you have the necessary authority, permissions, participant consent and/or institutional approvals required to provide such information to us.

Where appropriate, you should remove direct personal identifiers from research datasets before sharing them with us.

4. Sensitive Information

Please do not submit highly sensitive personal information through ordinary website forms unless we have specifically instructed you to do so through an appropriate secure channel.

Where a project requires processing of sensitive or confidential research information, additional contractual or security arrangements may be agreed with the client.

5. Sharing of Information

We do not sell your personal information.

We may share information with service providers who assist us in operating our business, such as:
 - Website hosting providers
 - Email providers
 - Payment processors
 - Scheduling or communication platforms
 - Website analytics providers
 - IT/security service providers

Such providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information where required by law, court order, regulatory authority or governmental request.

6. Cookies

Our website may use cookies and similar technologies to:
 - Keep the website functioning
 - Understand website traffic
 - Improve website performance
 - Remember preferences
 - Measure marketing or advertising effectiveness, where applicable

You may be able to control cookies through your browser settings. Certain website functions may not operate correctly if necessary cookies are disabled.

For more information, please see our Cookie Policy.

7. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention and Account Deletion

Smart Research Solutions retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide relevant services, maintain appropriate records, resolve disputes or comply with applicable legal requirements.

Retention practices may vary depending on the nature of the information.

Website Accounts

Account registration information and associated records may be retained while an account remains active and for an additional period where reasonably necessary for legitimate administrative, security or legal purposes.

Users may request account deletion by contacting SRS through the privacy contact details provided in this policy.

Learning and Assessment Records

Course enrolment information, lesson progress, quiz results, academic submissions and evaluation records may be retained for educational administration, assessment, learner support and relevant recordkeeping purposes.

Deletion requests will be considered subject to applicable legal requirements and any necessary academic or transaction records.

Researcher's Club and Research Forum

Questions, discussions, comments and other contributions may remain available as part of ongoing academic conversations, subject to moderation practices, applicable law and relevant deletion requests.

Deleting an account does not necessarily result in the automatic deletion of every contribution associated with that account.

Research Data and Client Materials

Research datasets, documents and other client-submitted materials may be retained for the duration of the agreed service and any additional period required by applicable contractual, professional or legal obligations.

Where appropriate, separate arrangements may specify retention, return or deletion requirements for confidential research materials.

Financial and Transaction Records

Payment and transaction information may be retained for accounting, taxation, dispute resolution and other applicable legal requirements.

Deletion Requests

Individuals may contact info@smartresearchsolutions.in to request deletion of eligible personal information.

Requests will be reviewed in accordance with applicable law, relevant recordkeeping requirements and any lawful grounds for continued retention.

Where deletion is appropriate and technically feasible, SRS will take reasonable steps to remove the relevant information from applicable systems or arrange for its deletion.

Certain information may need to be retained where required or permitted by applicable law.

9. Your Privacy Rights and Requests

Smart Research Solutions respects the privacy of individuals who interact with its educational programmes, research services, online platforms and academic communities.

Subject to applicable law, individuals may contact SRS regarding personal information associated with their interactions with us.

9.1 Access and Correction

You may request information about personal data processed by SRS and ask for inaccurate or outdated information to be corrected, completed or updated, as applicable.

9.2 Withdrawal of Consent

Where personal information is processed on the basis of consent, you may request withdrawal of that consent, subject to applicable legal requirements.

Withdrawal may affect access to services or features that require the relevant information.

9.3 Deletion of Personal Information

You may request deletion of eligible personal information, including information associated with your website account.

Requests will be considered in accordance with applicable law and any necessary academic, financial, contractual or legal recordkeeping obligations.

9.4 Research and Academic Contributions

Requests concerning research submissions, course assessments, community discussions and public contributions will be reviewed according to applicable privacy requirements and relevant academic or administrative obligations.

9.5 How to Submit a Request

Privacy-related requests may be directed to:

Privacy Contact: Gaurav Pattnaik
Email: info@smartresearchsolutions.in
Telephone: +91 89262 14332

Please describe your request and provide sufficient information to help us identify the relevant account, information or service.

For security purposes, SRS may take reasonable steps to verify the identity or authority of the requester before responding.

9.6 Review and Response

SRS will review privacy-related requests in accordance with applicable legal requirements and communicate the outcome or relevant next steps.

Where a request cannot be fulfilled in full, SRS will provide an appropriate explanation, subject to applicable law.

Individuals may also pursue statutory grievance or other remedies available to them under applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their respective privacy policies.

11. Children's Information

Our services are primarily intended for adults, researchers, professionals and students who are legally permitted to use the relevant services.

We do not knowingly seek to collect unnecessary personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact:

Smart Research Solutions
Bhubaneswar, Odisha – 751006, India
Email: info@smartresearchsolutions.in
Phone: +91 89262 14332

This Privacy Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, Academic Integrity Policy and other applicable policies.