Last Updated: 3rd Sept. 2026

At Smart Research Solutions, we are committed to providing professional, transparent and responsible research consultancy, academic training, data-analysis and related services.

We value feedback and provide this grievance redressal mechanism to allow clients, students, researchers and other users of our Website or services to raise concerns or complaints.

1. What Is a Grievance?

A grievance may include a complaint concerning:

• Our consultancy or training services
• A purchased service or course
• Payment-related issues
• Refund or cancellation matters
• Website-related issues
• Privacy or personal-data concerns
• Confidentiality concerns
• Service quality
• Miscommunication regarding the agreed scope of work
• Conduct of a representative or service provider acting on our behalf
• Any other legitimate concern relating to our Website or services

2. How to Submit a Grievance

You may submit a grievance by contacting us using the details below:

Grievance Officer / Contact Person: Gaurav Pattnaik
Designation: Co-founder
Email: info.srs.in@gmail.com
Phone: +918884210490
Address: Bhubaneswar, Odisha – 751010

Please include sufficient information for us to understand and investigate your concern.

Where applicable, please provide:

• Your name and contact details
• Order/invoice or booking reference
• Date of the relevant transaction or interaction
• Description of the grievance
• Relevant supporting documents or correspondence
• The resolution you are seeking

Please avoid sending unnecessary sensitive personal information.

3. Acknowledgement

We aim to acknowledge receipt of a grievance within [X] business days.

We may request additional information where necessary to properly investigate the matter.

4. Investigation and Resolution

We will review the grievance fairly and make reasonable efforts to investigate the relevant circumstances.

Depending on the nature and complexity of the matter, we may:

• Review relevant communications and records
• Contact the individuals involved
• Review the applicable service terms
• Review payment or booking information
• Request additional information from the complainant
• Provide an explanation or clarification
• Offer an appropriate resolution where the grievance is found to be justified

We aim to provide a substantive response within [X] business days where reasonably possible.

Complex matters may require additional time. If this occurs, we will communicate the expected timeframe where appropriate.

5. Refund and Cancellation Complaints

Complaints specifically concerning refunds or cancellations will also be considered in accordance with our Refund & Cancellation Policy.

The existence of a grievance does not automatically create an entitlement to a refund.

6. Privacy and Data-Protection Complaints

If your grievance concerns personal information, privacy or data handling, you may contact our privacy contact at:

Email: [PRIVACY EMAIL]

Privacy-related requests will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

7. Academic Integrity Concerns

If you believe that a service, communication or activity associated with [BUSINESS NAME] may involve academic misconduct, research misconduct, fabrication, falsification, plagiarism or another serious ethical concern, you may report it to:

Email: [ETHICS/GRIEVANCE EMAIL]

We will review such concerns appropriately and maintain confidentiality to the extent reasonably possible and permitted by law.

8. Escalation

If you are dissatisfied with our initial response, you may request that the matter be reviewed by:

[SENIOR CONTACT PERSON / OWNER / DIRECTOR]
Email: [ESCALATION EMAIL]

Nothing in this policy limits any rights or remedies available to you under applicable law.

9. False or Abusive Complaints

We welcome genuine complaints and feedback.

However, we reserve the right to take appropriate action where communications involve threats, harassment, abusive behaviour, knowingly false allegations or attempts to misuse the grievance process.

10. Confidentiality

We will make reasonable efforts to keep grievance information confidential and will disclose it only where reasonably necessary to investigate and resolve the matter, provide services, protect our rights, or comply with applicable law.

11. Policy Updates

We may update this Grievance Redressal Policy from time to time.

The latest version will be published on this page with the applicable “Last Updated” date.

12. Contact

For general enquiries:

Smart Research Solutions

Email: gauravpatt92@gmail.com
Phone: +918884210490
Address: Bhubaneswar, Odisha – 751010

For grievances:

Gaurav Pattnaik
Email: info.srs.in@gmail.com
Phone: +918884210490